Skip to main content

Search

Looking for instructor-led training?

Gaining insight into business efficiency

Creating a case from email

Designing reports with multiple sources

Reviewing log files

Routing email based on content

  • Module

    Routing email based on content

    3 Rubriques

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot

  • Module

    Training the email bot

    2 Rubriques

    20 mins

    Visible to all users
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice