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2 heures 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
3 heures 54 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
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