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Activities

Background processing

Circumstancing case processing

Creating a case from email

Debugging system performance

Measuring system performance

Promoting rule reuse with relevant records

Reviewing log files

Routing email based on content

  • Module

    Routing email based on content

    3 Rubriques

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Rule resolution

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