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Low-Code App Builder Extended

Pega Email Bot Foundation

System Architect

24.1 Release notes

  • Module

    24.1 Release notes

    2 Rubriques

    25 mins

    Pega Platform '24.1 Visible to: All users
  • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Designing a mobile app experience

Designing UI for multiple devices

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Rubriques

    25 mins

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    6 Rubriques

    55 mins

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Module

    Intelligent routing

    4 Rubriques

    1h

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Customer Service performance considerations

  • Module

    Pega Customer Service performance considerations

    3 Rubriques

    30 mins

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

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