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Automating Decisions with Decision trees

Routing work to users for BAs

Designing a Case Life Cycle for BAs

Communicating with users for BAs

Creating Personas and Channels for BAs

Skipping a Process based on a business context for BAs

Establishing Service-Level Agreements for BAs

Creating a child Case for BAs

Controlling the workflow based on a business context for BAs

  • Défi

    Controlling the workflow based on a business context for BAs

    2 Tâches

    15 mins

    Visible to: All users
  • When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

Creating users and roles

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