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Application Development
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Module
Application Development
4 Rubriques
40 mins
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Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.
Configuring business conditions
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Module
Configuring business conditions
2 Rubriques
20 mins
Pega Customer Service 8.7 -
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating a new Cosmos application
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Module
Creating a new Cosmos application
2 Rubriques
30 mins
Pega Platform 8.4 -
Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack.
Creation and maintenance of rules
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Module
Creation and maintenance of rules
12 Rubriques
1h 25 mins
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Pega Platform™ generates application code in the background by using the rules that you create. In Dev Studio, you can manage how a rule is created...
Debugging application errors
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Module
Debugging application errors
2 Rubriques
30 mins
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Dev Studio overview
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Module
Dev Studio overview
2 Rubriques
20 mins
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Digital messaging
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Module
Digital messaging
4 Rubriques
30 mins
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Email bot cases and responses
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Module
Email bot cases and responses
2 Rubriques
25 mins
Pega Platform 8.7 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Module
Email Manager portal
5 Rubriques
55 mins
Pega Platform 8.7 -
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
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Module
Intelligent routing
4 Rubriques
1h
Pega Platform 8.7 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...