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Implementing service requests

  • Module

    Implementing service requests

    3 Rubriques

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Integrating external data

  • Module

    Integrating external data

    2 Rubriques

    20 mins

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Intelligent email

Release pipeline introduction

Keyed Data Pages

The LSA mindset

Mashups and templates

  • Module

    Mashups and templates

    2 Rubriques

    30 mins

    Visible to: All users
  • In this module, learn where to use a mashup and mashups fit into the design of a Pega Platform™ solution. You review the importance of using design...

Measuring system performance

Modeling data in Constellation applications

  • Module

    Modeling data in Constellation applications

    4 Rubriques

    55 mins

    Pega Platform '23 Visible to: All users
  • Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

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