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Customer Service Developer

  • Mission

    Customer Service Developer

    1 Mission

    6 Modules

    6 Défis

    12 heures 50 mins

    Visible to all users
  • In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...

Customer Service Low-Code Developer

  • Mission

    Customer Service Low-Code Developer

    2 Missions

    7 Modules

    7 Défis

    8 heures 50 mins

    Visible to all users
  • Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...

Email Bots for Pega Customer Service

  • Mission

    Email Bots for Pega Customer Service

    4 Modules

    3 Défis

    2 heures 40 mins

    Visible to all users
  • Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Senior System Architect

  • Mission

    Senior System Architect

    20 Modules

    19 Défis

    2 Missions

    36 heures 35 mins

    Visible to all users
  • The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

DevOps

  • Module

    DevOps

    5 Rubriques

    52 mins

    Visible to all users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

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