After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...

After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...

The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...

When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...