Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Explore how you can configure Views to create the user interface in a Constellation application. 

Learn about the changes to the questionnaire for the UK Anti-Money Laundering (AML) regulation in Pega Client Lifecycle Management and Know Your...

The product management team for Pega Client Lifecycle Management and Know Your Customer™ team introduces the key themes for Pega Client Lifecycle...

Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...

A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can...

Better understand the key features and benefits of entity extraction with chatbot channel. Use this module to learn how to enable the chatbot to...

Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...

Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™.