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Customer Service Developer
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Mission
Customer Service Developer
1 Mission
6 Modules
6 Défis
12 heures 50 mins
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In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...
Pega Call
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Mission
Pega Call
6 Modules
2 heures 40 mins
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Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Customer Decision Hub Foundation
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Mission
Pega Customer Decision Hub Foundation
3 Modules
4 Défis
2 heures 35 mins
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Customer Service Foundation
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Mission
Pega Customer Service Foundation
4 Modules
3 Défis
2 heures 15 mins
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Gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service uses artificial intelligence (AI)...
Pega Sales Automation Foundation
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Mission
Pega Sales Automation Foundation
6 Modules
5 Défis
2 heures 35 mins
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Pega Sales Automation™ shifts the paradigm of sales and sales coaching from reactive to proactive, and from instinct-driven to insight-driven. The...
DevOps
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Module
DevOps
5 Rubriques
52 mins
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.
Working in the Patient 360 profile
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Module
Working in the Patient 360 profile
8 Rubriques
1h 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...