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Pega Voice AI
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Mission
Pega Voice AI
7 Modules
2 heures 25 mins
Pega Customer Service 8.7 -
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Assessing application performance
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Défi
Assessing application performance
2 Tâches
10 mins
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Reviewing log files
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Défi
Reviewing log files
1 Tâche
15 mins
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Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...