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Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Web services

Validating data against a pattern

Accessing a Pega application using the Pega API

Adding a new property to an existing entity

Adding an external data source to a data type

Adding data records to a data object

Adding fields to Views

Manipulating application data

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