Skip to main content

Search

Looking for instructor-led training?

Email Bots for Pega Customer Service

Pega Email Bot Foundation

  • Mission

    Pega Email Bot Foundation

    4 Modules

    5 Défis

    4 heures 25 mins

    Visible to all users
  • Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...

Creating a case from email

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Rubriques

    25 mins

    Pega Platform 8.7 Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    5 Rubriques

    55 mins

    Pega Platform 8.7 Visible to all users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Module

    Intelligent routing

    4 Rubriques

    1h

    Pega Platform 8.7 Visible to all users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot configuration

  • Module

    Pega Email Bot configuration

    3 Rubriques

    45 mins

    Pega Platform 8.7 Visible to all users
  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Pega Platform patch releases

  • Module

    Pega Platform patch releases

    3 Rubriques

    40 mins

    Pega Platform Visible to all users
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Reviewing log files

Routing email based on content

  • Module

    Routing email based on content

    3 Rubriques

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice