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Looking for instructor-led training?
2 heures 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
22 heures 35 mins
Continue learning about low-code application development using Pega Platform™.
5 heures 30 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
4 heures 25 mins
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
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