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Adapters

  • Module

    Adapters

    7 Rubriques

    42 mins

    Visible to all users
  • There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...

Automation package Deployment

  • Module

    Automation package Deployment

    7 Rubriques

    44 mins

    Visible to all users
  • Pega Robot Studio™ uses a deployment process that developers can implement regardless of the distribution strategy used by an organization. The...

Automation techniques

  • Module

    Automation techniques

    4 Rubriques

    29 mins

    Visible to all users
  • While programming an automation can be unique to the style a developer, there are some simple techniques that make the process easier without having...

Basic interrogation

Basic robotic automations

Components

  • Module

    Components

    7 Rubriques

    47 mins

    Visible to all users
  • Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...

Configuring common phrases for agents

  • Module

    Configuring common phrases for agents

    1 Sujet

    10 mins

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • Module

    Configuring customer verification

    2 Rubriques

    20 mins

    Visible to all users
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Creating workgroups and assignment types in Pega Robot Manager

  • Module

    Creating workgroups and assignment types in Pega Robot Manager

    1 Sujet

    10 mins

    Pega Robot Manager 8.5.1 Visible to all users
  • Create work groups and assignment types directly in Pega Robot Manager.

Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Rubriques

    15 mins

    Visible to all users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

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