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Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Process AI Essentials

  • Mission

    Pega Process AI Essentials

    3 Modules

    2 Défis

    2 heures 25 mins

    Visible to: All users
  • In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

System Architect

Accessing sourced data in a Case

Adding an external data source to a data type

Adding optional Actions to a workflow

Assigning and completing work for Business Architects

Displaying data with Constellation for Business Architects

Viewing data in memory

Extending Service-Level Agreement configurations

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