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Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Modules
3 Défis
1h 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Process AI Essentials
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Mission
Pega Process AI Essentials
3 Modules
2 Défis
2 heures 25 mins
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
System Architect
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Mission
System Architect
3 Missions
18 Modules
16 Défis
1 day 20 heures 35 mins
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Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Accessing sourced data in a Case
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Module
Accessing sourced data in a Case
5 Rubriques
1h 5 mins
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Configure the structure and refresh strategies for Data Pages to optimize the retrieving, refreshing, and persistence of data for Case processing.
Adding an external data source to a data type
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Module
Adding an external data source to a data type
2 Rubriques
30 mins
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Configure data types based on external data models to simplify integration with external systems.
Adding optional Actions to a workflow
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Module
Adding optional Actions to a workflow
1 Rubrique
15 mins
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Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Assigning and completing work for Business Architects
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Module
Assigning and completing work for Business Architects
4 Rubriques
1h
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As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Displaying data with Constellation for Business Architects
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Module
Displaying data with Constellation for Business Architects
5 Rubriques
1h 5 mins
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As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
Viewing data in memory
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Module
Viewing data in memory
3 Rubriques
20 mins
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Pega Platform™ provides the Clipboard tool to display data in memory and enables you to review application data and check for correctness, helping you...
Extending Service-Level Agreement configurations
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Module
Extending Service-Level Agreement configurations
2 Rubriques
30 mins
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...