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Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.
Pega Platform™ provides the Create PDF automation, which allows you to attach a screenshot of a view to the case in PDF format.
Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
Pega Platform™ allows you to design complex decision logic by using decision tables. Decision tables are a helpful approach when you must test the...
Pega Platform™ allows you to design complex decision logic by using decision trees. Decision trees can evaluate against different test conditions and...
Automate decision-making to reduce processing time and ensure consistency between cases.
Pega Platform™ provides different automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the case...
Add personas and channel interfaces to an application and assign users to personas based on how they interact with a case.
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