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Defining a customer Microjourney

The Discover phase and your MLP

  • Module

    The Discover phase and your MLP

    12 Rubriques

    1h 55 mins

    Visible to all users
  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Pega Express introduction

Pega Express phases

Low code during the Build phase

  • Module

    Low code during the Build phase

    5 Rubriques

    55 mins

    Visible to all users
  • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

MLOps

  • Module

    MLOps

    2 Rubriques

    25 mins

    Visible to all users
  • Learn how to use Machine Learning Operations (MLOps) to replace the predictive model that drives a prediction with a new model. You can import a...

Next-Best-Action and customer interactions

  • Module

    Next-Best-Action and customer interactions

    2 Rubriques

    20 mins

    Visible to all users
  • Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.

    ...

Pega Express CDH Delivery

  • Module

    Pega Express CDH Delivery

    1 Sujet

    20 mins

    Visible to all users
  • Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...

Pega Express sales to delivery

  • Module

    Pega Express sales to delivery

    4 Rubriques

    35 mins

    Visible to all users
  • The Pega Express approach assists you in solution framing during the Discover phase of a project, and provides guidance for the transition from the...

Pega Express testing and validation

  • Module

    Pega Express testing and validation

    6 Rubriques

    1h 15 mins

    Visible to all users
  • The goal of the Pega Express approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform provid...

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