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Predicting missing the Service-Level Agreement

  • Module

    Predicting missing the Service-Level Agreement

    1 Rubrique

    10 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Creating a case completion prediction

  • Défi

    Creating a case completion prediction

    3 Tâches

    15 mins

    Visible to: All users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

Creating a fraud prediction

  • Défi

    Creating a fraud prediction

    3 Tâches

    15 mins

    Visible to: All users
  • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

Creating a new entity

Creating new aggregates on streamable data

Enabling Pega Customer Decision Hub agents

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