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Adding optional actions to a workflow

Approvals and SLAs

  • Module

    Approvals and SLAs

    3 Rubriques

    35 mins

    Visible to all users
  • Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

Attaching PDF files to a case

Automating decisions with decision tables

Automating decisions with decision trees

Automating workflow decisions

Automation shapes in the case life cycle

Calculating fields using decision tables

Case Management

Completing work on time

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