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Creating users and roles
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Défi
Creating users and roles
4 Tâches
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Customizing a View at run time
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Défi
Customizing a View at run time
3 Tâches
15 mins
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GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...
Designing a Case Life Cycle
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Défi
Designing a Case Life Cycle
8 Tâches
30 mins
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
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Défi
Designing a Case Life Cycle for BAs
8 Tâches
40 mins
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Displaying list data in Views
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Défi
Displaying list data in Views
3 Tâches
10 mins
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The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...
Escalating late work
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Défi
Escalating late work
1 Tâche
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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Défi
Establishing Service-Level Agreements for BAs
1 Tâche
15 mins
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Examining the Case Type Backlog
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Défi
Examining the Case Type Backlog
11 Tâches
30 mins
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You just arrived on the GoGoRoad application development project as a Pega Business Architect.
GoGoRoad is a membership-based automotive service...
Grouping fields in Views
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Défi
Grouping fields in Views
3 Tâches
15 mins
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Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Localizing a UI form
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Défi
Localizing a UI form
3 Tâches
45 mins
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GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...