This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...

This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.