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Perpetual KYC with event-driven architecture

  • Module

    Perpetual KYC with event-driven architecture

    3 Rubriques

    35 mins

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

Pipeline templates

  • Module

    Pipeline templates

    6 Rubriques

    41 mins

    All Products Visible to: All users
  • This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Predicting case completion

  • Module

    Predicting case completion

    1 Rubrique

    15 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • Module

    Predicting missing the Service-Level Agreement

    1 Rubrique

    10 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Prediction Studio and collaboration

  • Module

    Prediction Studio and collaboration

    3 Rubriques

    1h 5 mins

    Visible to: All users
  • Prediction Studio is a dedicated workspace within Pega Customer Decision Hub™, where Data Scientists can design and create analytical models in real...

Predictive analysis

  • Module

    Predictive analysis

    3 Rubriques

    20 mins

    Pega Process Mining Visible to: All users
  • You can perform predictive analysis on processes, such as predicting how much longer open Cases might take to finish. Predictive analysis provides an...

The Prepare phase and project kickoff

  • Module

    The Prepare phase and project kickoff

    7 Rubriques

    1h 15 mins

    Visible to: All users
  • The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

Presenting a single offer on the web

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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