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5 heures 20 mins
Continue learning about case management using Pega Platform™.
2 heures 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Design reports to analyze case data and provide insight into processes and workflows.
In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
1h 40 mins
Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...
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