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Case Management Intermediate

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Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Extending service-level agreement configurations

Application migration

Application rulesets

Application versioning

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Rubriques

    25 mins

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Configuring cascading approvals with an authority matrix

Creating a case from email

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