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Intelligent recording of automations

  • Module

    Intelligent recording of automations

    4 Rubriques

    30 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...

Intelligent routing

  • Module

    Intelligent routing

    4 Rubriques

    1h

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Managing automation deployments within an organization

  • Module

    Managing automation deployments within an organization

    5 Rubriques

    1h 5 mins

    Pega Robot Manager 8.5.3 Visible to: All users
  • Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...

Managing desktop runtime configurations remotely

  • Module

    Managing desktop runtime configurations remotely

    3 Rubriques

    20 mins

    Visible to: All users
  • With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...

Managing roles and users in Deployment Manager

  • Module

    Managing roles and users in Deployment Manager

    3 Rubriques

    17 mins

    All Products Visible to: All users
  • In this module, you learn about the following aspects of Deployment Manager:

    • Using the privileges that control access to the features available on...

Match rules

MLOps

Monitoring and reporting in Pega Robot Manager

  • Module

    Monitoring and reporting in Pega Robot Manager

    6 Rubriques

    50 mins

    Pega Robot Manager 8.8 Visible to: All users
  • The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...

Monitoring the Deployment Manager pipelines

  • Module

    Monitoring the Deployment Manager pipelines

    3 Rubriques

    20 mins

    Visible to: All users
  • In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Rubriques

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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