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Application Development Intermediate

Email Bots for Pega Customer Service

Activities

Activities and automations

  • Module

    Activities and automations

    3 Rubriques

    35 mins

    Pega Platform 8.8 Visible to all users
  • Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an automation...

Background processing

Circumstancing case processing

Creating a case from email

Promoting rule reuse with relevant records

Rule resolution

Routing email based on content

  • Module

    Routing email based on content

    3 Rubriques

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

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