Take the next step in your journey towards mastering Application Development.

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Design reports to analyze case data and provide insight into processes and workflows.

Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...

Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an automation...

Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...

Create variations of a rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...