Skip to main content

Search

Email Bots for Pega Customer Service

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 heures 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Senior System Architect

Creating a case from email

Designing reports with multiple sources

Routing email based on content

Training the email bot

Creating reports that combine data from multiple classes

Creating a case from an email

Routing email based on content

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice