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Monitoring and reporting in Pega Robot Manager

  • Module

    Monitoring and reporting in Pega Robot Manager

    6 Rubriques

    50 mins

    Pega Robot Manager 8.8 Visible to: All users
  • The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Rubriques

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Navigating the Pega Robot Manager Portal

  • Module

    Navigating the Pega Robot Manager Portal

    2 Rubriques

    15 mins

    Visible to: All users
  • The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...

Organization of work for robots

  • Module

    Organization of work for robots

    6 Rubriques

    55 mins

    Pega Robot Manager 8.8 Visible to: All users
  • Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...

Pega Robot Manager Overview

  • Module

    Pega Robot Manager Overview

    5 Rubriques

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • Gain an overview of Pega Robot Manager. Determine the technology's best use cases and discover how to use Robot Manager as a control center for your...

Pega Robotic Automation

Pega Robotic Process Automation

  • Module

    Pega Robotic Process Automation

    8 Rubriques

    1h 5 mins

    Visible to: All users
  • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

Permitting access to Pega Robot Manager

  • Module

    Permitting access to Pega Robot Manager

    7 Rubriques

    45 mins

    Visible to: All users
  • Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Prioritizing robots for work adjustments

  • Module

    Prioritizing robots for work adjustments

    14 Rubriques

    1h 35 mins

    Pega Robot Manager 8.5.1 Visible to: All users
  • When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...

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