Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate cases...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

The Payroll Setup case type provides automatic tax withholdings calculated based on the selected filing status. The current version of the case type...

Your manager requests that you configure the filing status field in the Benefits setup case type as a radio selection with Single and Married options...