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Data and Integration Intermediate
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Mission
Data and Integration Intermediate
6 Modules
7 Défis
5 heures 55 mins
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Continue learning about data and integration using Pega Platform™.
Note: The example applications and challenge applications in this mission are built on...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Digital Messaging
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Mission
Pega Digital Messaging
7 Modules
5 Défis
3 heures 54 mins
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Rubriques
30 mins
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Design reports to analyze case data and provide insight into processes and workflows.
Adding an external data source to a data type
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Module
Adding an external data source to a data type
2 Rubriques
30 mins
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Configure data types based on external data models to simplify integration with external systems.
Application migration
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Module
Application migration
4 Rubriques
35 mins
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application rulesets
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Module
Application rulesets
3 Rubriques
35 mins
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Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
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Module
Application versioning
1 Rubrique
15 mins
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Rubriques
1h 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.