Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...

Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...

Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Design reports to analyze case data and provide insight into processes and workflows.

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...