Continue learning about case management using Pega Platform™.

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Design reports to analyze case data and provide insight into processes and workflows.

In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...