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Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Low-Code App Builder Extended
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Mission
Low-Code App Builder Extended
1 Mission
18 Modules
18 Défis
22 heures 35 mins
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Continue learning about low-code application development using Pega Platform™.
Pega Cloud Essentials
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Mission
Pega Cloud Essentials
3 Modules
2 heures
Cloud -
Pega Cloud Essentials provides knowledge of the basic concepts of running Pega applications on Pega Cloud® Services, such as the Responsibility Model...
Pega Digital Messaging
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Mission
Pega Digital Messaging
7 Modules
5 Défis
3 heures 54 mins
Pega Customer Service 8.6 -
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Email Bot Foundation
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Mission
Pega Email Bot Foundation
4 Modules
5 Défis
4 heures 25 mins
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Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Rubriques
25 mins
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Design reports to analyze case data and provide insight into processes and workflows.
Exploring application data with Insights
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Module
Exploring application data with Insights
1 Sujet
15 mins
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Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Best practices for keeping your Pega applications running smoothly
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Module
Best practices for keeping your Pega applications running smoothly
3 Rubriques
25 mins
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Customizing a dashboard
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Module
Customizing a dashboard
1 Sujet
15 mins
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Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.