Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Design reports to analyze case data and provide insight into processes and workflows.

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate cases...