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Case Management Intermediate

Email Bots for Pega Customer Service

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 heures 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Senior System Architect

Extending Service-Level Agreement configurations

Creating a case from email

Decision tables and trees

Designing reports with multiple sources

Flow Action processing

Managing concurrent Case access

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