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Case Management Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Gaining insight into business efficiency

Extending service-level agreement configurations

Configuring cascading approvals with an authority matrix

Decision tables and trees

Defining a reporting strategy

  • Module

    Defining a reporting strategy

    3 Rubriques

    20 mins

    Visible to all users
  • Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Designing reports with multiple sources

Flow action processing

Managing concurrent case access

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