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Case Management Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Senior System Architect

Extending Service-Level Agreement configurations

Mobile apps for Pega applications

Decision tables and trees

Defining a reporting strategy

Designing reports with multiple sources

Flow Action processing

Managing concurrent Case access

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