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Pega Constellation Design System
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2 heures 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
1 day 8 heures 55 mins
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Design reports to analyze case data and provide insight into processes and workflows.
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
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