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Customer Service Developer

Canaux de conversation

Business Architect

Automatisation robotique des processus

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Language

English
Français

Library

Product Training

Type

Module

Mission

Skill Level

Beginner

Capability

Automatisation robotique des processus

Canaux de conversation

Chat and Messaging

Email

Case Management

Développement d'applications low-code

Expérience utilisateur

Gestion des décisions

Intégration des données

Next Best Action

Reporting

Voice AI

Role

Business Architect

Customer Service Developer

Robotics System Architect

Pega Digital Messaging

Mission

Pega Digital Messaging

8 Modules

7 Défis

5 heures 40 mins

Pega Customer Service '23 Pega Customer Service 8.8 Pega Customer Service 8.6
Visible to: All users
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Robotic Process Automation Overview

Mission

Pega Robotic Process Automation Overview

1 Module

1h 15 mins

Pega Robotic Automation 22.1
Visible to: All users
Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...

Digital messaging

Module

Digital messaging

3 Rubriques

25 mins

Pega Customer Service 8.8 (Français)
Visible to: All users
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Pega Robotic Process Automation

Module

Pega Robotic Process Automation

8 Rubriques

1h 5 mins

Pega Robotic Automation 22.1
Visible to: All users
Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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