Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Organize information for end-users by using layouts and controls for easy navigation through forms.

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...

This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...