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5 heures 15 mins
Continue learning about case management using Pega Platform™.
1h 30 mins
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
2 heures 25 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...
Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...
At TGB, candidates for an open position are interviewed by multiple team members. The existing interview process in the HRApps application only allows...
At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
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