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Case Management Intermediate

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 heures 25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Updating assignment routing

Overriding case urgency

Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

Configuring application rulesets

Configuring parallel processing

Configuring case locking

Configuring flow action post-processing

Creating a new application ruleset

  • Défi

    Creating a new application ruleset

    3 Tâches

    10 mins

    Pega Platform 8.5 Visible to all users
  • Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

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