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Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 heures 25 mins

    Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Service requests

  • Module

    Service requests

    7 Rubriques

    40 mins

    Visible to all users
  • This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Creating a new service request

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