Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Design reports to analyze case data and provide insight into processes and workflows.

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate cases...

The Pega Mentored Training program allows Pega developers to remain on billable projects while still developing their skills in a timely manner. This...