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Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 heures 25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Modules

    3 Défis

    3 heures 35 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Gaining insight into business efficiency

Auto-balancing in Pega Robot Manager

  • Module

    Auto-balancing in Pega Robot Manager

    5 Rubriques

    30 mins

    Pega Robot Manager 8.5.2 Visible to all users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Citrix robotic project design

  • Module

    Citrix robotic project design

    1 Rubrique

    25 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Deployment Manager

  • Module

    Deployment Manager

    4 Rubriques

    38 mins

    All Products Visible to all users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

Designing reports with multiple sources

Implement PDF files in robotic automations

  • Module

    Implement PDF files in robotic automations

    8 Rubriques

    59 mins

    Pega Robotic Automation 19.1 Visible to all users
  • The Pega Robot Studio implementation of the PDF Connector component makes work with PDF files easier because you can visually identify the items in...

Implementing Citrix in robotic solutions

  • Module

    Implementing Citrix in robotic solutions

    7 Rubriques

    1h 10 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Robotic automations in Citrix

  • Module

    Robotic automations in Citrix

    4 Rubriques

    35 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

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