Skip to main content

Search

Application Development Intermediate

Email Bots for Pega Customer Service

Modular Enterprise Reuse Foundation

  • Mission

    Modular Enterprise Reuse Foundation

    4 Modules

    2 heures 25 mins

    Visible to: All users
  • This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...

Pega Email Bot Foundation

Pega Process AI Essentials

  • Mission

    Pega Process AI Essentials

    3 Modules

    2 Défis

    2 heures 25 mins

    Visible to: All users
  • In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Creating a Rule

Creating a case from email

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Rubriques

    25 mins

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    6 Rubriques

    55 mins

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Module

    Intelligent routing

    4 Rubriques

    1h

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice