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Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    5 Modules

    3 Défis

    3 heures 50 mins

    Visible to all users
  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

Cross-Sell on the Web

Customer Service Developer

Decisioning Consultant

Pega Call

  • Mission

    Pega Call

    6 Modules

    2 heures 45 mins

    Visible to all users
  • Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Pega Customer Decision Hub Foundation

Senior System Architect

Avoiding overexposure of actions

  • Module

    Avoiding overexposure of actions

    2 Rubriques

    20 mins

    Visible to all users
  • Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...

Defining and managing customer actions

  • Module

    Defining and managing customer actions

    4 Rubriques

    35 mins

    Visible to all users
  • In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...

DevOps

  • Module

    DevOps

    5 Rubriques

    52 mins

    All Products Visible to all users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

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